Returns & Exchanges
At Hidesign, we take pride in the handcrafted quality of our leather goods; if you are not completely satisfied, you can return or exchange your purchase within 15 days of delivery. All items must be in their original condition with tags intact to qualify for a full refund or replacement.
Initiate Request
Log into your account and visit the 'My Orders' section to select the item you wish to return and submit a formal request.
Prepare the Package
Securely pack the leather product in its original dust bag and box, ensuring all authenticity cards and tags are included.
Complimentary Pickup
Our courier partner will arrive at your doorstep within 48 hours to collect the package and provide a tracking receipt.
Quality Inspection & Refund
Once our artisans verify the item's condition at our warehouse, your refund will be processed to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing